If your bin is showing two red LED lights, it is jammed.
Jams are caused by big or hard items getting stuck in the paddles. You can resolve most jams on your own. These step-by-step instructions will help.
Important: Make sure the bucket and the contents have cooled.
Tools you may need:
- Rubber gloves
- A wooden spoon or chopsticks
- A container to transfer your Food Grounds and kitchen scraps to, so you can see inside the bucket
Follow these steps:
- Open your kitchen bin’s lid, flip up the bucket cover, and remove the bucket.
- Use your tools to break up or remove anything that could stop the paddles from making a full rotation.
- You may need to transfer your Food Grounds to another container so you can access the paddles.
- Tip: If you see anything stuck to the side of the bucket, it’s okay to leave it as long as it’s not getting in the way of the paddles. It will come off over time, you don’t need to scrape it off.
- Check to see if you resolved the jam by returning your Food Grounds to the bucket and putting it back in the kitchen bin. When you close the lid your bin will start to cycle. This may take a few minutes.
If you still don’t have any luck, contact Member Support.
To prevent future jams:
- Keep large bones and hard shells out of your bin. If in doubt, check the Food library in the app.
- Don’t add a lot of liquid to the bin. This can cause clumping and caking, which can lead to jams.
- Don’t add a lot of sugar or sugary items to the bin. This can cause caking, which can lead to jams.