Congratulations on unboxing your Mill!
Download the Mill app here and follow the set up instructions.
After setting up and plugging in your Mill, you'll be walked through the pairing flow.
If cannot complete initial pairing, here are a few common connection issues and solutions:
"Can't find bin"
- Please see this article for more detailed steps on resolving this error.
"Your bin won't work if you skip this step"
- The Mill app and bin require Bluetooth to connect during the pairing process, but require permission. If you initially rejected Mill's request to use Bluetooth, you will need to grant Mill Bluetooth permissions to complete setup. To resolve this issue:
- Click ‘Go to Settings’
- Toggle on Bluetooth permissions on for the Mill app
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If that doesn't solve it, as a last resort: delete the Mill app and reinstall it
- This will re-prompt the permissions questions. Say ‘yes’ this time to ensure success!
- This will re-prompt the permissions questions. Say ‘yes’ this time to ensure success!
- If on Android, some versions require you to grant permission for the Mill app to "search for nearby devices."
To resolve this issue:
- Click ‘Go to Settings’
- Toggle on ‘Nearby devices’ permissions for the Mill app
"Oops, where'd your bin go?"
- You went to another app during the pairing process, like responding to a text message.
- You turned off Bluetooth during the pairing process.
To resolve either of these issues:- Try the pairing process again, but keep the Mill app open during the entire process.
- Keep Bluetooth enabled until the process is complete.
"No Wi-Fi networks found"
To resolve this:
- The Wi-Fi scan just randomly turned up empty
- Hit "try again" two or three more times
- Your bin is not within range of your router
- Move your bin closer to your router and try again
- Your router is broadcasting a network, but that network has not internet connection
- Confirm your Wi-Fi is working on other devices to ensure there’s not a network outage. If you’re using a cell phone, turn on Airplane mode and then turn on Wi-Fi to make sure you don’t use cellular data to test your connection.
- If you can’t connect with any device, contact your Internet Service Provider (ISP) to check the service status in your area.
- Your router is not broadcasting a 2.4 Ghz network or does not support it.
- In your router’s settings, make sure to have the 2.4 Ghz network enabled
- For some routers, this is called “Compatibility mode”
- As a last step: try resetting your modem or router by unplugging it, waiting 30 seconds, and then plugging it back in.
- In your router’s settings, make sure to have the 2.4 Ghz network enabled
Nothing seems to be working! If you've tried the steps above, here are some additional steps you can take.
- Try fully shutting down your Mill app and attempting again
- Wi-Fi passwords are case sensitive, so be sure to use correct capitalization
- If you have multiple access points on your network, they may be fighting for your bin's attention.
- Try turning one off while you pair, then turning it back on again when you're done.
- Try deleting the Mill app, re-installing, and retrying the pairing process
- If at first you don't succeed, try try again (sometimes it just takes a few attempts to get it right)