If you are having trouble completing the initial pairing of your Mill during setup, refer to Get started with Mill: how to pair your bin.
If your Mill disconnects from Wi-Fi, you may still be able to use it and it may continue running a daily Dry & Grind cycle at your scheduled time, you just won’t be able to use the Mill app to control or see the status of your Mill or receive notifications. You’ll need to troubleshoot to get it back online.
Please note: If your Mill loses connectivity, it will automatically try to reconnect to your network at regular intervals.
Here are some common Wi-Fi and connection issues:
1. New router or Wi-Fi password
If you change your router or Wi-Fi password, you’ll need to factory reset your Mill in order to connect it to the new network. The instructions are here.
2. Can't Find Wi-Fi Network
If you don’t see your Wi-Fi network listed in the Mill app, or you’re getting an error message “Can’t Find Wi-Fi Network,” here are a few steps to try:
- Confirm your Wi-Fi is working on other devices to ensure there’s not a network outage. If you’re using a cell phone, turn on Airplane mode and then turn on Wi-Fi to make sure you don’t use cellular data to test your connection.
- If you can’t connect with any device, contact your Internet Service Provider (ISP) to check the service status in your area.
- Make sure your router has 2.4 Ghz enabled. This is sometimes called “Compatibility mode.” Your bin won't be able to see the Wi-Fi network otherwise.
- Try resetting your modem or router by unplugging it, waiting 30 seconds, and then plugging it back in.
3. Can't complete initial pairing
- Confirm your phone's Bluetooth is on
- Confirm that the Mill app has Bluetooth permissions by going to Settings > Mill on iOS and App Info on Android
- Confirm your bin is within range of your Wi-Fi, and the signal is strong
- Try fully shutting down your Mill app and attempting again
- Wi-Fi passwords are case sensitive, so be sure to use correct capitalization
- If you have multiple access points on your network, they may be fighting for your bin's attention. Try turning one off while you pair, then turning it back on again when you're done.
- Try deleting the Mill app, re-installing, and retrying the pairing process
- If at first you don't succeed, try try again (sometimes it just takes a few attempts to get it right)
4. Bin was online, but then went offline
- Confirm your Mill is plugged in and getting power. Ensure that the power cord is secure in the back of the bin and outlet, and that the outlet is receiving power. You can plug a phone charger into the outlet as a quick test.
- If any of the Mill's LED lights are illuminated, your Mill is getting power. If no lights on your bin are illuminated, try double-tapping the lid button. This should attempt to start a cycle and illuminate the status icon. If a cycle starts, you can cancel it by double-tapping again.
- Confirm your Mill is within range of your Wi-Fi, and the signal is strong
- Try giving your Mill a quick reset by power cycling it: unplug it from the wall outlet, wait 10 seconds, and plug it back in to the wall socket.
- Try factory resetting and re-pairing your bin. The instructions are here.
- Try resetting your router by unplugging, waiting a few seconds, then plugging it back in
If you checked off this whole list and your bin is still offline, contact Support.