If something goes wrong with your Mill and you are within the warranty period, let us know and we’ll cover the repairs or send you another one.
Whether you are in or out of warranty, you can reach out to Mill Support for assistance with your device and to understand your options. To see more details and limitations of our warranty, please visit mill.com/warranty.
What is my warranty period?
The length of your limited warranty will be as specified at the time you purchase or rent your food recycler, as applicable. Subject to the restrictions below and unless otherwise disclosed to you at the time you checkout, the following warranty period applies to your food recycler:
- If you rented your food recycler, your limited warranty applies for the duration of your food recycler rental plan term;
- If you purchased your new food recycler before February 27, 2024, your limited warranty applied for one year from your date of purchase and has since expired;
- If you purchased your new food recycler on or after February 27, 2024 and before May 28, 2026, your limited warranty applies for three years from your date of purchase, except as set forth immediately below;
- If you purchased your new food recycler on or after March 17, 2025 and before May 28, 2026, and the purchase specified that a five year limited warranty was part of your purchase, your limited warranty applies for five years from your date of purchase;
- If you purchased your new food recycler on or after May 28, 2026, your limited warranty applies for two years from your date of purchase.
- If you purchased a food recycler that you previously rented, your limited warranty applies until the later of the end of the term of your rental plan or three years from the date you started your rental plan; and
- If you purchased a stand-alone limited warranty, your limited warranty applies for the warranty period specified at the time of purchase.
Any food recycler repaired or replaced pursuant to this limited warranty shall be warranted for the remainder of the original limited warranty period, or for a longer period required by law.
Note: A Mill purchased from a third party, such as eBay or Facebook Marketplace, is not covered by warranty, and is not eligible for replacement or Extend Product Protection.
What is also not covered. Except to the extent required by law, this limited warranty does not cover any repair or replacement costs due to: (a) accidents (outside of normal wear and tear), abuse, or neglect; (b) improper use or storage, including any breach of our Terms of Service and any use of your food recycler outside of your home without our advance written consent; (c) failure to follow product or maintenance instructions we provide, including those provided on our website or mobile app, in our Terms of Service or instruction manual, or by our support team; (d) food recycler modifications made by anyone other than us; (e) unauthorized repair; (f) external causes such as attack by pests, pets, natural disasters, fire, or flood; or (g) loss or theft of the food recycler. Additionally, this limited warranty will be void if you use the food recycler in a commercial context (such as an office or restaurant).
Further, you will not be eligible to make a claim under this limited warranty if you:
- Are not the original purchaser of the applicable food recycler (unless you are a Sponsored User who received the food recycler as a Benefit) or otherwise purchased, rented or received the food recycler from anyone other than us or our authorized partners;
- Have violated our Terms of Service; or
- Have an outstanding balance or any unpaid fees.
We reserve the right to determine, in our sole discretion, whether or not the repair or replacement of your food recycler or part is covered by this limited warranty. If it is not, additional fees may apply in connection with the repair or replacement of your food recycler or part.
This limited warranty is non-transferable without Mill’s prior written consent.