If you are having trouble with completing the initial pairing of your Mill during setup, refer to Get started with Mill: how to pair your kitchen bin.
If your Mill kitchen bin disconnects from Wi-Fi, you may still be able to use it and it may continue running a daily Dry & Grind cycle at your scheduled time. You just won’t be able to use the Mill app to control or see the status of your bin or get notifications. You’ll need to troubleshoot to get it back online.
Please note: If your bin loses connectivity, it will automatically try to reconnect to your network at regular intervals.
Here are some common Wi-Fi and connection issues:
1. New router or Wi-Fi password
If you change your router or Wi-Fi password, you’ll need to factory reset your bin in order to connect it to the new network. The instructions are here.
2. Can't Find Wi-Fi Network
If you don’t see your Wi-Fi network listed in the Mill app, or you’re getting an error message “Can’t Find Wi-Fi Network,” here are a few steps to try:
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Confirm your Wi-Fi is working on other devices to ensure there’s not a network outage. If you’re using a cell phone, turn on Airplane mode and then turn on Wi-Fi to make sure you don’t use cellular data to test your connection.
- If you can’t connect with any device, contact your Internet Service Provider (ISP) to check the service status in your area.
- Make sure your router has 2.4 Ghz enabled. This is sometimes called “Compatibility mode.” Your bin won't be able to see the Wi-Fi network otherwise.
- Try resetting your modem or router by unplugging it, waiting 30 seconds, and then plugging it back in.
3. Bin was online, but then went offline
- Confirm your bin is plugged in and getting power. You can check by tapping the foot pedal. If the bin has power, the lid will open.
- Confirm your bin is within range of your Wi-Fi, and the signal is strong
- Try giving your bin a quick reset by power cycling it: unplug it, wait 10 seconds, and plug it back in.
- Try factory resetting and re-pairing your bin. The instructions are here.
- Try resetting your router by unplugging, waiting a few seconds, then plugging it back in