You can start the cancellation process through the account portal on our website (click “Cancel plan.")
If you have a bin, the support team will reach out to you once you start the cancellation process to help you return the bin and complete cancellation.
We’ll email you instructions on how to prepare the bin for return, and send a box to pack up the Mill and a prepaid return label to the address connected to your account. If these should be sent to a different address, update this in your account under "Manage account" before cancellation.
Once you’ve packed up the bin, using the included return label, schedule a FedEx pickup or drop it off at FedEx directly. You must return the bin within 30 days of your current billing period ending.
If you do not return the bin in your possession within 120 days of purchase or 30 days of cancelling a subscription, you will not receive a refund. Subscribers will continue to be charged until you return the bin. Please contact our support team if for any reason you are unable to return a rental bin.
To see our Terms of Service for additional details and requirements, please visit mill.com/terms-of-service.